A great Customer Experience Strategy has to include your agents, your customers and the right technology. VocalPoint Consulting will work with your team to help you empower your agents with the right tools, enhance how your customers can communicate with you, and provide the right technology to make it all happen.
Stop the RFP rat race. VocalPoint will become your advocate and make sure you engage only with the vendors that can deliver what your business needs. We’ll help with Scope of Work, technical designs, vendor meetings, and contract negotiations.
Let our team manage your vendors. Most projects include multiple vendors that don’t like to communicate with one another. That’s why VocalPoint provides project management on every solution procured through us. We’ll make sure that all the pieces come together how and when they should. If problems arise after implementation, we will be your conduit to help facilitate a speedy resolution for the entire term of your agreement.
VocalPoint understands every aspect of telecom and all related technology, from circuits and cost reduction to servers and business process. I’d hire them again without hesitation!
Their network of resources is very impressive which allows us to have one point of contact no matter where we need a connection and still allows us to shop for the best price.
From a successful VOIP migration for Virgin Holidays to investigating the feasibility of migrating operations to virtual desktops, VocalPoint played a vital role in helping us make key business decisions.
The trusted Orlando Telecom Consultant group.