Technology Consulting as a Service
Cut Through Vendor Hype. Make Confident Tech Investments Every Time.
VocalPoint’s TCaaS provides on-demand, vendor-neutral advisory helping you audit options, benchmark solution providers side-by-side, and negotiate better enterprise tech contracts without sales pressure.
A virtual technology strategy and procurement department
Every vendor decision shows up in your customer experience — in hold times, dropped handoffs, channel gaps and satisfaction scores. Yet most teams don't have the bandwidth to manage vendors, procurement and the customer journey all at once.
TCaaS gives your team an independent advisor who keeps every platform, contract and provider accountable to CX outcomes first — with expert negotiation, vendor vetting, project oversight and cost optimization included, without adding headcount.
Customer journey first
Every recommendation is measured against CSAT, service levels and channel experience.
Time back
Send every vendor cold call, renewal and escalation to us.
Cost protection
Continuous monitoring for renewal savings and optimization.
Zero bias
Independent advice with continual vendor oversight.
Quantify your advantage
What is vendor management costing you?
See how much internal time you're spending on vendor management today — time your team could put back into improving the customer experience.
Blended salary of the person handling vendor management.
Calls, quotes, renewals, escalations and invoice disputes.
Estimated monthly value
$2,498.08
Internal time reclaimed each month — hours your team can refocus on customer journey and service improvements.
Predictable advisory. Zero sourcing overhead.
TCaaS replaces unpredictable project retainers with a flexible subscription advisory model. Think of us as an extension of your IT leadership team — handling vendor vetting, contract negotiation and roadmapping so your CIO, CTO and Contact Center leaders can focus on delivering a better customer journey.
Scope is customized to client size, number of locations, and technology goals.
Included in every TCaaS subscription
- Initial project scoping tied to your CX goals
- Customer journey review: where technology helps or hurts the experience
- SOW and project roadmap
- Vendor analysis & benchmarking
- Project management
- End-to-end oversight: contract renegotiation and SLA escalations
- Cost protection: continuous monitoring for renewal savings
- Quarterly business review with CX and service-level scorecards
Scope & ROI estimator
Find your advisory plan
See which plan fits, the customer-experience outcome we'd focus on first, and what you could save on vendor spend along the way.
Recommended scope
Growth Advisory Plan
Based on 100–499 employees, 6–15 vendors, and cloud sourcing focus.
Customer-experience outcome
Reliable, always-on platforms so customers never hit an outage at the moment that matters.
Estimated target contract savings
20–35%
Typical optimization range for companies with your profile.
- Monthly business reviews with CX, service-level and spend dashboards
- Structured sourcing for new and renewal spend
- SLA management and performance oversight
Unlock your custom TCaaS scope report with a 15-minute consultation.
Schedule a consultationPowered by Varisource
Technology spend intelligence, all in one place.
TCaaS clients gain visibility into vendor spend, savings opportunities, contracts, and renewals through the Varisource platform — so you can see which investments are improving the customer experience and which are just adding cost. Our advisors manage the strategy, sourcing, and negotiations behind them.
- Centralized technology vendor and contract visibility
- Real-time savings and renewal tracking
- Access to a curated marketplace of technology suppliers
