Free · about 4 minutes · Complementary Technology

The Tech Foundation Check

Answer 10 quick questions to score the network, security, CRM, AI and vendor setup your contact center and phone system depend on. See your weak spots before they cause problems at go-live.

Has your network been tested for voice and video quality in the last 12 months?

1. Has your network been tested for voice and video quality in the last 12 months?

If your main internet connection fails, what happens to calls?

2. If your main internet connection fails, what happens to calls?

Do call recordings and customer data meet your compliance rules (PCI, HIPAA, etc.)?

3. Do call recordings and customer data meet your compliance rules (PCI, HIPAA, etc.)?

Who reviews security when a new communications tool is added?

4. Who reviews security when a new communications tool is added?

Does your CRM connect to your phone or contact center platform?

5. Does your CRM connect to your phone or contact center platform?

How much do employees copy and paste customer details between systems?

6. How much do employees copy and paste customer details between systems?

Is your knowledge base and customer data ready for AI tools to use?

7. Is your knowledge base and customer data ready for AI tools to use?

How are AI decisions being made in your organization?

8. How are AI decisions being made in your organization?

When something breaks, how quickly do you know which vendor owns it?

9. When something breaks, how quickly do you know which vendor owns it?

Do your vendor contracts include SLAs you actually track?

10. Do your vendor contracts include SLAs you actually track?

10 questions left

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