Free · 3 minutes · Unified Communications

The Communication Gap Briefing

Answer 10 quick questions to see where calls, messages and handoffs are breaking down. Then we'll walk you through a free, advisor-led briefing with what to fix first — independent, with no vendor agenda.

How often do customer calls go to voicemail or get missed during business hours?

1. How often do customer calls go to voicemail or get missed during business hours?

Can customers reach you the way they prefer (voice, text, chat, email)?

2. Can customers reach you the way they prefer (voice, text, chat, email)?

How well does your routing get callers to the right person the first time?

3. How well does your routing get callers to the right person the first time?

When a call is transferred, does the next person see who's calling and why?

4. When a call is transferred, does the next person see who's calling and why?

Is your phone system integrated with your CRM or ticketing system?

5. Is your phone system integrated with your CRM or ticketing system?

How many separate tools do employees use to call, chat and meet?

6. How many separate tools do employees use to call, chat and meet?

How many communications contracts and invoices are you managing?

7. How many communications contracts and invoices are you managing?

When does your main communications contract renew?

8. When does your main communications contract renew?

Can you report on missed calls, response times and call outcomes?

9. Can you report on missed calls, response times and call outcomes?

Where are you with AI in communications (transcripts, summaries, assistants)?

10. Where are you with AI in communications (transcripts, summaries, assistants)?

10 questions left