OurProcessSetup

Our process starts with a discovery meeting where we take a deep dive into your technology requirements and business drivers. It is critical at this meeting to have all of the company stakeholders involved since each business unit will have different requirements and may use the technology, and the subsequent data and analytics created by the solution, differently. This will help us to create unity within your team to drive toward a common goal. Depending on the size and scope of the project, this phase may take more than one meeting in order to gather all of the necessary information.

We will use the information gathered to create a preliminary Scope of Work that will outline all of your requirements along with our recommendations to achieve the desired results. Depending on the type of project, the SOW may include network analytics, technical designs, and recommended suppliers that can meet or exceed all of your requirements. Typically, this phase takes approximately 2 – 3 weeks.

After the SOW is delivered, we will schedule a meeting with your team to ensure that everyone involved is in alignment with the technical requirements of the project. This may include a whiteboard session as well as additional meetings with department leads to gather the final technical requirements.

VocalPoint will work with your team to run point on vendor meetings and advocate on your behalf. We will help drive demonstrations and discussion around each vendor’s abilities to meet your technical requirements. Our team will make sure that the discussion stays focused on point.

It’s typical that things will change based on the initial SOW and the information that is gathered throughout the process. This is where we’ll take all of the information gathered thus far along with the solution design and align this information with a couple of solution providers that we believe can meet or exceed those requirements. In our final SOW, we will provide a comparison of the vendors based on the information gathered, their demonstrations, and your criteria.

Typically our client will narrow their search to one or two vendors at this point in the process. VocalPoint will work with those vendors to negotiate pricing including available rebates and incentives. We will also negotiate any necessary changes and modifications that may need to be made to the terms and conditions.

All of the service providers will tell you that they have project managers assigned to each installation. The problem is, these PM’s usually have 10 or 20 other projects at a time. Invariably, a ball will be dropped. That’s why VocalPoint will overlay our Project Management on every customer we work with to ensure that deadlines are met. We’ll also keep your service provider honest and make sure that your company gets the solution that you paid for and that the solution functions as promised. VocalPoint will make sure that your project goes from visual conception to functional application.

Once the solution is installed and your staff has been trained, VocalPoint will provide ongoing support to your business should any needs arise around escalations and support. Should a problem arise, we’ll help with escalation support to make sure that problems are solved in a timely fashion.