Unified Communications

Communication is a critical part of any company’s success. The ability to collaborate effectively led to the rise of unified communications (UC), an approach that centralizes a variety of communications tools into a single platform.   Over recent years, UC offerings have become increasingly robust, integrating more features, functions, and capabilities to promote better communication within organizations. However, emerging technologies have the potential to reshape UC, allowing...

Unified communications (UC) can be a game changer when it comes to productivity and convenience. It centralizes your communications tools, allowing employees to access a single program whenever they need to share or discuss information.   When you invest in a new UC platform, you may expect to experience the productivity benefits almost instantly. However, when you don’t see a significant return on investment (ROI) immediately, it...

When it comes to having a top-notch unified communications system for your organization, having certain details covered during the deployment phase is a must. Without a proper examination of your organization and a notable amount of care when implementing a new solution, a deployment can quickly go off the rails.   Additionally, if the necessary planning isn’t handled in advanced, the odds that the final result of...

Shifting from the old way of exchanging information to a unified communications (UC) platform requires planning. At the core of that plan must be a robust UC strategy.   One of the benefits of UC is its interconnected nature. A variety of communications, ranging from instant messaging to video conferencing, call all take place through a single platform. This arrangement is incredibly convenient, but UC often requires...

When enterprise-level collaboration first entered the market, it was largely piecemeal. Standalone services like phone, email, audio/video conferencing, chat and instant messaging weren’t bundled into single solutions. This led many companies to purchases a range of products as a means of getting each needed service. But, now, those solutions have changed.   Many standalone services began rolling out new features and tools, becoming more robust and comprehensive....

When it comes to managing a unified communications (UC) solution, examining cloud-based options is a wise move. Not only is it often less expensive, but cloud-based UC systems are also highly scalable. Plus, these platforms are incredibly accessible, making them ideal for distributed teams and workers on the go.   But, before you make the switch, it is important to fully evaluate the cloud-based model to ensure...

While many companies likely have a cloud adoption strategy for their data storage and application needs, when you’re considering transitioning your unified communications (UC) solution to the cloud, there are some extra points that need to be reviewed.   Traditionally, your UC system is a primary communications platform in your business, so experiencing issues with latency or stability are often harder to tolerate than they may be...

Virtual reality (VR) and augmented reality (AR) technologies help users have a more immersive experience when interacting with compatible programs. Now, the technology has begun to enter the workplace thanks to VR and AR collaboration solutions designed to supplement other communication mechanisms.   While this version of the technology is relatively new, it does create an enhanced and more engaging overall experience. But, it can require software...

When it comes to choosing a service for external communications, a cloud-based system is almost always best. These solutions exist outside of the internal network and are designed to cross network boundaries with ease. However, whether you should choose Unified Communications as a service (UCaaS) or Communications Platform as a service (CPaaS) depends on numerous factors, making the decision-making process less intuitive. To help you...

The decision to upgrade any system is often a serious one. Not only will it take a certain amount of time and effort, but there is also typically a financial investment required to get an updated platform in place. Determining if an upgrade to your unified communications platform is needed generally involves several factors. To help you make that decision, here are some key points...