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Network Services

In today’s competitive business world, embracing emerging technologies can help differentiate your company from the competition. Artificial intelligence (AI) has been making waves for several years, but organizations are just beginning to tap the power of this technology. AI actually has the ability to enhance VoIP for business, creating higher quality experiences for employees and customers alike. If you are wondering how you can utilize...

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Voice over Internet Protocol (VoIP) telephony is increasingly popular thanks to the lower cost, robust feature sets, and high-level of both portability and mobility. As a result, scammers are also finding ways to take advantage of the technology. This has led to the rise of vishing.   What is Vishing?   Vishing – short for voice or VoIP phishing – is a tactic used by scammers to trick call...

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Companies have plenty of reasons why they may want to carry Voice-over-IP (VoIP) traffic over a virtual private network (VPN), with security often being a one. While many VPNs can handle the traffic, at least on occasion, not all of them are well suited to the task. Additionally, there are other considerations that come into play, especially if performance is a concern.   If you want to...

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Before you bring VoIP into your workplace, determining whether you have the technology available to support your implementation is a necessity. Ensuring that your network architecture and infrastructure have the required capacity is a critical step. Similarly, addressing PTSN access needs to be part of the equation.   Prepping the LAN For a VoIP implementation, ensuring enough end-to-end throughput is provided while jitter and latency are lowered needs...

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When it comes to your workplace, cyber threats pose a risk to more than your data. One of the most common attacks, the distributed denial of service (DDoS) attack, has the ability to cripple operations, even if no data is actually harmed or stolen.   VoIP solutions can be a weak point in company networks, creating an ideal target for a DDoS attack. However, new technologies may...

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The telecommunications landscape is becoming increasingly digital. Copper lines are becoming less prevalent as companies embrace alternatives that can provide better service, additional features, and improved call clarity. However, many organizations have yet to make the leap to VoIP telephony, allowing the PSTN vs. VoIP debate to linger on.   Deciding whether it’s best to shift to VoIP or maintain PSTN isn’t always easy, especially since a...

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VoIP telephony has become increasingly popular with business, predominately for the technology’s low cost, rich feature set, and increased level of portability. However, the internet-based nature of the technology can leave it susceptible to hacking and fraud, both of which can be detrimental to your operations, reputation, and bottom line.   Premium route fraud, inbound toll-free abuse, black and grey routes, caller ID spoofing, and voicemail hacking...

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One of the reasons many companies choose to implement VoIP systems is the broad selection of features that come with these advanced systems. However, not every organization realizes that some of the included options create a unique opportunity: the ability to turn your VoIP solutions into a custom brand ambassador.   Audio branding can be incredibly powerful, giving you the ability to reinforce your brand through everything...

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Most companies rely heavily on their phone-based communication systems to conduct business, and many have taken the leap over to Voice over IP (VoIP), abandoning seemingly antiquated alternatives, like hardwired POTS lines, for good.   While making the transition to VoIP doesn’t seem challenging on the surface, largely because most businesses already have the basic network infrastructure to make it possible, there are certain points in every...

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In the end, your customers are the lifeblood of your business. That is why some many companies strive to provide them with the best experience possible. While the kind of phone system you chose to run doesn’t seem like it can have a significant impact on the quality of your customer service, it actually can.   With that in mind, here are a few ways that VoIP...

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