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In the world of IT, compliance is one of the most important activities on the agenda. Ensuring the security of technology assets is critical, particularly when sensitive data is involved, and identity management plays a substantial role when it comes to providing the right people with access.   Ultimately, making sure that the company stays compliant, especially in regulation-heavy industries like healthcare, is a must. And cloud...

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Multi-cloud deployments have been touted as an ideal solution for many businesses. You can select providers that best meet individual needs while creating an environment that provides a mix of separation and integration.   However, multi-cloud deployments also come with challenges, particularly in the areas of migrating workloads and ensuring access to critical resources. This means each cloud needs to communicate effectively with the others. Otherwise, your...

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When enterprise-level collaboration first entered the market, it was largely piecemeal. Standalone services like phone, email, audio/video conferencing, chat and instant messaging weren’t bundled into single solutions. This led many companies to purchases a range of products as a means of getting each needed service. But, now, those solutions have changed.   Many standalone services began rolling out new features and tools, becoming more robust and comprehensive....

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Over the past few years, companies have embraced the as-a-service model for a variety of IT services, shifting the burden away from their in-house operations. While each business has their own reasons, there are some common elements that have allowed the approach to rise in popularity.   If you are wondering if the as-a-service model is right for your company, here’s what you need to know.   Automatic Maintenance   When...

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Most companies rely heavily on their phone-based communication systems to conduct business, and many have taken the leap over to Voice over IP (VoIP), abandoning seemingly antiquated alternatives, like hardwired POTS lines, for good.   While making the transition to VoIP doesn’t seem challenging on the surface, largely because most businesses already have the basic network infrastructure to make it possible, there are certain points in every...

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In the end, your customers are the lifeblood of your business. That is why some many companies strive to provide them with the best experience possible. While the kind of phone system you chose to run doesn’t seem like it can have a significant impact on the quality of your customer service, it actually can.   With that in mind, here are a few ways that VoIP...

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