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A service-level agreement (SLA) is a critical part of any service-related business contract. They define crucial aspects of the arrangement. In the case of unified communications-as-a-service (UCaaS), an SLA could outline a variety of service conditions, including uptime minimums, time-to-repair standards, and other performance-related guarantees.   Creating a strong UCaaS SLA can be a challenging and daunting task. Many providers offer basic service agreements, covering topics like...

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In today’s competitive business world, embracing emerging technologies can help differentiate your company from the competition. Artificial intelligence (AI) has been making waves for several years, but organizations are just beginning to tap the power of this technology. AI actually has the ability to enhance VoIP for business, creating higher quality experiences for employees and customers alike. If you are wondering how you can utilize...

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Implementing cloud solutions isn't a simple undertaking. Without a solid cloud computing strategy, you may not achieve the results you were hoping for or may later discover that your approach wasn’t overly effective.   Gauging the success of your cloud computing strategy both during the implementation phases and as you integrate the systems into your normal operations is a must. It allows you to confirm whether your...

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While fax machines are hardly considered cutting-edge technology, they are still necessities for many companies. As more organizations migrate to VoIP solutions, transitioning fax machines over to the new system has resulted in a VoIP fax nightmare for many.   The Trouble with VoIP Fax Systems   Fax technology was designed to work over analog phone lines residing on circuit-switched networks. Often, transitioning the concept to packet-based networks, including...

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When companies need more effective communication and collaboration mechanisms, it’s hard to beat unified communications (UC) solutions. UC brings together multiple modalities, centralizing discussions, file sharing, and more under a single umbrella. However, even as more organizations embrace mobility, mobile UC is not a universal priority.   Why Mobile UC Needs to Be a Priority   Mobile devices – including smartphones and tablets – are staples in many businesses....

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