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When enterprise-level collaboration first entered the market, it was largely piecemeal. Standalone services like phone, email, audio/video conferencing, chat and instant messaging weren’t bundled into single solutions. This led many companies to purchases a range of products as a means of getting each needed service. But, now, those solutions have changed.   Many standalone services began rolling out new features and tools, becoming more robust and comprehensive....

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Over the past few years, companies have embraced the as-a-service model for a variety of IT services, shifting the burden away from their in-house operations. While each business has their own reasons, there are some common elements that have allowed the approach to rise in popularity.   If you are wondering if the as-a-service model is right for your company, here’s what you need to know.   Automatic Maintenance   When...

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Most companies rely heavily on their phone-based communication systems to conduct business, and many have taken the leap over to Voice over IP (VoIP), abandoning seemingly antiquated alternatives, like hardwired POTS lines, for good.   While making the transition to VoIP doesn’t seem challenging on the surface, largely because most businesses already have the basic network infrastructure to make it possible, there are certain points in every...

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In the end, your customers are the lifeblood of your business. That is why some many companies strive to provide them with the best experience possible. While the kind of phone system you chose to run doesn’t seem like it can have a significant impact on the quality of your customer service, it actually can.   With that in mind, here are a few ways that VoIP...

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Cloud computing technology has given companies the opportunity to transform their business operations, but doing so effectively requires a stiff departure from the standard approaches of days past. The cloud is a legitimate disruptor, but much of its power comes from letting go of legacy systems that don’t support development in the new paradigm.   If you have yet to embrace the cloud, you risk being left...

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2018 is poised to be the year where 50 percent of enterprises across the globe use at least one public cloud-based solution, showing just how prevalent the technology has become in today’s business world. But, when planning for a cloud deployment, not every organization approaches it from a perspective that will help their solution stand the test of time.   If you are just beginning to enter...

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