Blog

08 Aug

On November 10, 2015, Gil Press of Forbes Magazine wrote an article called Transform or Die: IDC's Top Technology Predictions for 2016. Based on IDC's research, Press commented on Hosted UC, saying "A significant portion of today’s IT suppliers will be acquired, merged, downsized, or significantly re-positioned. In this environment, enterprises will have to constantly monitor and assess the solutions offered by their suppliers and partners and be...

01 Jun

Case Study: Matthews Buses

by Nathan Weatherford

Comments

Matthews Buses first approached us at VocalPoint Consulting when they were trying to get a handle on their telecom spend. As a successful business, they have multiple locations throughout New York, The Carolinas, and Florida. Unfortunately, after years of operation the variety of tacked on telecom services and fees had created a lot of confusion within their staff. Employees were having trouble discerning which services...

31 May

The Missing Link In “Cloud Services”

by Derek Roush

in Uncategorized

Comments

The Cloud is awesome! There is no doubt that it has changed the way we work and the way we do business. If you don't think so, all you have to do is look at computer manufacturers. Customers these days are opting for speedier solid state drives rather than slower, yet larger, optical drives. Why? Because, more and more data is being stored in the...

03 May

Do Contact Centers Belong in The Cloud?

by Derek Roush

in Uncategorized

Comments

With the innflux of cloud technologies, more and more contact centers are investigating the cloud and whether or not it makes sense to take advantage of the benefits. But, what about you? What do you say. We say Yes. Contact Centers do belong in the cloud. ...