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The Cloud is awesome! There is no doubt that it has changed the way we work and the way we do business. If you don't think so, all you have to do is look at computer manufacturers. Customers these days are opting for speedier solid state drives rather than slower, yet larger, optical drives. Why? Because, more and more data is being stored in the...

With the innflux of cloud technologies, more and more contact centers are investigating the cloud and whether or not it makes sense to take advantage of the benefits.   But, what about you? What do you say.   We say Yes. Contact Centers do belong in the cloud.  ...