Blog

05 Aug

Blending your front and back office is critical for customer service success, allowing you to offer the best experience to customers. The front office typically serves as a customer’s main point of contact and features various communication channels, including digital options that many have begun to favor. It has nearly always been viewed as a critical part of the customer’s journey, ensuring they can access...

05 Aug

Transform Your Customer Service Experience with Localized Authenticity

by Derek Roush

in Contact Center

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Today, customers aren’t just looking for a great product or service. Instead, they want an authentic experience; one that is unique to the company and goes beyond what they may receive from an otherwise faceless, bland chain or monolith in an industry. This kind of authenticity means injecting what you have to offer with a local flavor or vibe. You need to create a sense of...

01 Jul

Clear Signs That It’s Time to Find a New VoIP Provider

by Nathan Weatherford

in Uncategorized

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When you implement VoIP, it is common to hope that there will never be a need to switch providers. However, if you aren’t completely satisfied with your service or otherwise feel that you aren’t getting enough from your provider, making a switch might seem like a smart move. While it is true that switching to a new VoIP provider is often a cumbersome task, it can...

01 Jul

Get a Strong UC Cloud SLA with These Best Practices

by Derek Roush

in Unified Communications

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A service-level agreement (SLA) is a critical part of any service-related business contract. They define crucial aspects of the arrangement. In the case of unified communications-as-a-service (UCaaS), an SLA could outline a variety of service conditions, including uptime minimums, time-to-repair standards, and other performance-related guarantees. Creating a strong UCaaS SLA can be a challenging and daunting task. Many providers offer basic service agreements, covering topics like...

03 Jun

How Artificial Intelligence Can Enhance VoIP for Business

by Nathan Weatherford

in Voice Services

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In today’s competitive business world, embracing emerging technologies can help differentiate your company from the competition. Artificial intelligence (AI) has been making waves for several years, but organizations are just beginning to tap the power of this technology. AI actually has the ability to enhance VoIP for business, creating higher quality experiences for employees and customers alike. If you are wondering how you can utilize...

03 Jun

Is Your Cloud Computing Strategy Working? Here’s How to Find Out

by Derek Roush

in Cloud Services

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Implementing cloud solutions isn't a simple undertaking. Without a solid cloud computing strategy, you may not achieve the results you were hoping for or may later discover that your approach wasn’t overly effective. Gauging the success of your cloud computing strategy both during the implementation phases and as you integrate the systems into your normal operations is a must. It allows you to confirm whether your...