Author: Nathan Weatherford

When it comes to your workplace, cyber threats pose a risk to more than your data. One of the most common attacks, the distributed denial of service (DDoS) attack, has the ability to cripple operations, even if no data is actually harmed or stolen.   VoIP solutions can be a weak point in company networks, creating an ideal target for a DDoS attack. However, new technologies may...

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The telecommunications landscape is becoming increasingly digital. Copper lines are becoming less prevalent as companies embrace alternatives that can provide better service, additional features, and improved call clarity. However, many organizations have yet to make the leap to VoIP telephony, allowing the PSTN vs. VoIP debate to linger on.   Deciding whether it’s best to shift to VoIP or maintain PSTN isn’t always easy, especially since a...

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VoIP telephony has become increasingly popular with business, predominately for the technology’s low cost, rich feature set, and increased level of portability. However, the internet-based nature of the technology can leave it susceptible to hacking and fraud, both of which can be detrimental to your operations, reputation, and bottom line.   Premium route fraud, inbound toll-free abuse, black and grey routes, caller ID spoofing, and voicemail hacking...

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One of the reasons many companies choose to implement VoIP systems is the broad selection of features that come with these advanced systems. However, not every organization realizes that some of the included options create a unique opportunity: the ability to turn your VoIP solutions into a custom brand ambassador.   Audio branding can be incredibly powerful, giving you the ability to reinforce your brand through everything...

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Any major change to a company’s functional infrastructure is challenging. During a multi-cloud migration, certain missteps are common, and can significantly harm the implementation or deployment process.   Luckily, specific actions can help you prevent these everyday mishaps. To help you ensure that your multi-cloud migration goes smoothly, here are some common missteps companies make and what you can do to avoid them.   Incomplete Planning   When you make a...

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Multi-cloud deployments have been touted as an ideal solution for many businesses. You can select providers that best meet individual needs while creating an environment that provides a mix of separation and integration.   However, multi-cloud deployments also come with challenges, particularly in the areas of migrating workloads and ensuring access to critical resources. This means each cloud needs to communicate effectively with the others. Otherwise, your...

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Over the past few years, companies have embraced the as-a-service model for a variety of IT services, shifting the burden away from their in-house operations. While each business has their own reasons, there are some common elements that have allowed the approach to rise in popularity.   If you are wondering if the as-a-service model is right for your company, here’s what you need to know.   Automatic Maintenance   When...

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In the end, your customers are the lifeblood of your business. That is why some many companies strive to provide them with the best experience possible. While the kind of phone system you chose to run doesn’t seem like it can have a significant impact on the quality of your customer service, it actually can.   With that in mind, here are a few ways that VoIP...

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Cloud computing technology has given companies the opportunity to transform their business operations, but doing so effectively requires a stiff departure from the standard approaches of days past. The cloud is a legitimate disruptor, but much of its power comes from letting go of legacy systems that don’t support development in the new paradigm.   If you have yet to embrace the cloud, you risk being left...

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2018 is poised to be the year where 50 percent of enterprises across the globe use at least one public cloud-based solution, showing just how prevalent the technology has become in today’s business world. But, when planning for a cloud deployment, not every organization approaches it from a perspective that will help their solution stand the test of time.   If you are just beginning to enter...

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