Author: Derek Roush

Virtual reality (VR) and augmented reality (AR) technologies help users have a more immersive experience when interacting with compatible programs. Now, the technology has begun to enter the workplace thanks to VR and AR collaboration solutions designed to supplement other communication mechanisms.   While this version of the technology is relatively new, it does create an enhanced and more engaging overall experience. But, it can require software...

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When you are interested in selecting a hosted voice over IP (VoIP) system for your business, you may assume that all providers are created equally. In fact, many such offerings aren’t designed for large enterprises (generally consisting of 100+ employees), but for smaller companies looking for high-tech solutions. That means, unless you shop around or work with a knowledgeable consulting firm, you might miss out...

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When it comes to choosing a service for external communications, a cloud-based system is almost always best. These solutions exist outside of the internal network and are designed to cross network boundaries with ease. However, whether you should choose Unified Communications as a service (UCaaS) or Communications Platform as a service (CPaaS) depends on numerous factors, making the decision-making process less intuitive. To help you...

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The decision to upgrade any system is often a serious one. Not only will it take a certain amount of time and effort, but there is also typically a financial investment required to get an updated platform in place. Determining if an upgrade to your unified communications platform is needed generally involves several factors. To help you make that decision, here are some key points...

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Communication is an essential part of business. Over recent years, our ability to communicate in the workplace has increased significantly as unified communication (UC) solutions provide more comprehensive solutions that take advantage of a range of technology.   However, the rapid pace at which UC has advanced makes it challenging to ensure that the security measures in place are sufficient for the technology. In fact, attacks aimed...

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Most businesses made the switch to cloud-based services for one simple reason: cost savings. When compared to managing infrastructure, hardware, and software maintenance and upgrades, cloud computing offered an attractive alternative. And those savings are still applicable, along with certain other financial benefits one might only be realizing today.   The cloud has become a portal to greater business opportunities, allowing companies to reach beyond what they...

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Cloud computing has revolutionized the IT world. Now, instead of using internal hardware to manage your data and applications, you can work with service providers. Not only does this lessen the amount of hardware for which your company is responsible, but it also frees up your tech pros to focus on other objectives.   Many businesses are hesitant to transition some of their most critical functions and...

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One of the biggest factors that drove the interest in cloud services was pricing. Often, businesses were wooed by the potential savings compared to maintaining their own data centers. On top of that, the big three cloud vendors were undercutting each other almost daily.   But now that cloud services are established as mainstream options, and the acquisition of new business is stabilizing for providers, are price...

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The ability to access information almost instantaneously is nothing new. Since the internet gained in popularity, and the smartphone allowed us to take these capabilities wherever we go. People are used to getting what they want, when they want it. But now these expectations have grown.   Companies like Uber and Netflix have changed how customers think about services. Instead of having to wait for what they...

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On November 10, 2015, Gil Press of Forbes Magazine wrote an article called Transform or Die: IDC's Top Technology Predictions for 2016. Based on IDC's research, Press commented on Hosted UC, saying "A significant portion of today’s IT suppliers will be acquired, merged, downsized, or significantly re-positioned. In this environment, enterprises will have to constantly monitor and assess the solutions offered by their suppliers and partners and be...

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