Author: Derek Roush

How people communicate seemingly changes on a daily basis. Not long ago, a standard telephone (and handy POTS line) was “the” way to reach a business. Now, even PBXs are on the way out thanks to VoIP, smartphones, and UC / UCaaS platforms.   Today, companies are increasingly expecting more from communication services. As a result, Unified Communications-as-a-Service (UCaaS) is becoming the preferred approach. It’s flexible, scalable,...

Read More

The landscape of business communication is continuing to shift. Instead of being a separate service, companies are continuing to view communication mechanisms as features; something that can be embedded and integrated into other solutions to increase efficiency. Embedded video is one of the most sought-after options, particularly for businesses that embrace modern unified communications (UC) strategies.   Embedded Video and Interpersonal Communications in Modern UC   Video communications of...

Read More

The cloud has been a revolutionary technology in business, particularly when it comes to supporting an increasingly mobile workforce. Many of today’s professionals aren’t working solely from their desks. Instead, they are continuing to remain productive while they are on the road.   The Modern Mobile Workforce   The nature of work is changing across the country. As smartphones became more prevalent, companies embraced them as a means of...

Read More

Today’s workplace looks remarkably different from those of yesteryear. Filing cabinets no longer dominate storage areas as documents go digital, computer towers and monitors don’t overtake desks, and even heading into the office on a daily basis is less necessary, thanks to mobile technology.   Certain trends are transforming where and how everyone works, creating modern digital workplaces that increase efficiency and productivity. Here are four such...

Read More

Communication is a critical part of any company’s success. The ability to collaborate effectively led to the rise of unified communications (UC), an approach that centralizes a variety of communications tools into a single platform.   Over recent years, UC offerings have become increasingly robust, integrating more features, functions, and capabilities to promote better communication within organizations. However, emerging technologies have the potential to reshape UC, allowing...

Read More

Unified communications (UC) can be a game changer when it comes to productivity and convenience. It centralizes your communications tools, allowing employees to access a single program whenever they need to share or discuss information.   When you invest in a new UC platform, you may expect to experience the productivity benefits almost instantly. However, when you don’t see a significant return on investment (ROI) immediately, it...

Read More

When it comes to having a top-notch unified communications system for your organization, having certain details covered during the deployment phase is a must. Without a proper examination of your organization and a notable amount of care when implementing a new solution, a deployment can quickly go off the rails.   Additionally, if the necessary planning isn’t handled in advanced, the odds that the final result of...

Read More

Shifting from the old way of exchanging information to a unified communications (UC) platform requires planning. At the core of that plan must be a robust UC strategy.   One of the benefits of UC is its interconnected nature. A variety of communications, ranging from instant messaging to video conferencing, call all take place through a single platform. This arrangement is incredibly convenient, but UC often requires...

Read More

In the world of IT, compliance is one of the most important activities on the agenda. Ensuring the security of technology assets is critical, particularly when sensitive data is involved, and identity management plays a substantial role when it comes to providing the right people with access.   Ultimately, making sure that the company stays compliant, especially in regulation-heavy industries like healthcare, is a must. And cloud...

Read More

When enterprise-level collaboration first entered the market, it was largely piecemeal. Standalone services like phone, email, audio/video conferencing, chat and instant messaging weren’t bundled into single solutions. This led many companies to purchases a range of products as a means of getting each needed service. But, now, those solutions have changed.   Many standalone services began rolling out new features and tools, becoming more robust and comprehensive....

Read More