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Author: Derek Roush

A service-level agreement (SLA) is a critical part of any service-related business contract. They define crucial aspects of the arrangement. In the case of unified communications-as-a-service (UCaaS), an SLA could outline a variety of service conditions, including uptime minimums, time-to-repair standards, and other performance-related guarantees.   Creating a strong UCaaS SLA can be a challenging and daunting task. Many providers offer basic service agreements, covering topics like...

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Implementing cloud solutions isn't a simple undertaking. Without a solid cloud computing strategy, you may not achieve the results you were hoping for or may later discover that your approach wasn’t overly effective.   Gauging the success of your cloud computing strategy both during the implementation phases and as you integrate the systems into your normal operations is a must. It allows you to confirm whether your...

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When companies need more effective communication and collaboration mechanisms, it’s hard to beat unified communications (UC) solutions. UC brings together multiple modalities, centralizing discussions, file sharing, and more under a single umbrella. However, even as more organizations embrace mobility, mobile UC is not a universal priority.   Why Mobile UC Needs to Be a Priority   Mobile devices – including smartphones and tablets – are staples in many businesses....

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Unified communications as a Service (UCaaS) provides companies with a broad selection of benefits. Along with being a cost-effective way to implement and maintain critical communications, UCaaS solutions support mobility and combine a set of features in a single platform, increasing usability. When you opt for private cloud UCaaS, you experience additional benefits beyond what public cloud implementations offer.   Here is a look at the benefits...

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Cloud computing has been making headlines for years. Companies have been experiencing the benefits of third-party provider arrangements for some time, allowing them to access additional resources at a significantly lower cost than if they purchased them internally. Edge computing is a newer kid on the block, touted as a breakthrough that can outpace traditional cloud approaches.   However, there is a substantial amount of confusion when...

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When most people imagine the motives behind a cyber attack, they picture an organization that is specifically targeted by the attackers. However, the vast majority of such hacks are actually attacks of opportunity, with the cyber criminals selecting companies because they spot a vulnerability, not because of who they are or the kind of business they do.   In this way, attackers are incredibly predatory and...

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How people communicate seemingly changes on a daily basis. Not long ago, a standard telephone (and handy POTS line) was “the” way to reach a business. Now, even PBXs are on the way out thanks to VoIP, smartphones, and UC / UCaaS platforms.   Today, companies are increasingly expecting more from communication services. As a result, Unified Communications-as-a-Service (UCaaS) is becoming the preferred approach. It’s flexible, scalable,...

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The landscape of business communication is continuing to shift. Instead of being a separate service, companies are continuing to view communication mechanisms as features; something that can be embedded and integrated into other solutions to increase efficiency. Embedded video is one of the most sought-after options, particularly for businesses that embrace modern unified communications (UC) strategies.   Embedded Video and Interpersonal Communications in Modern UC   Video communications of...

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The cloud has been a revolutionary technology in business, particularly when it comes to supporting an increasingly mobile workforce. Many of today’s professionals aren’t working solely from their desks. Instead, they are continuing to remain productive while they are on the road.   The Modern Mobile Workforce   The nature of work is changing across the country. As smartphones became more prevalent, companies embraced them as a means of...

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Today’s workplace looks remarkably different from those of yesteryear. Filing cabinets no longer dominate storage areas as documents go digital, computer towers and monitors don’t overtake desks, and even heading into the office on a daily basis is less necessary, thanks to mobile technology.   Certain trends are transforming where and how everyone works, creating modern digital workplaces that increase efficiency and productivity. Here are four such...

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