September 2020

The COVID-19 pandemic remains a highly fluid situation. Experts are concerned about an upcoming resurgence. If one occurs, reopening efforts may have to be paused or, potentially, rolled back. This can be incredibly concerning for contact centers, particularly those that were underprepared for the initial shutdowns and rapid shifts toward remote work.   Luckily, supporting contact center continuity during COVID-19 is possible. By transitioning to the cloud,...

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Managing remote agents and employees is inherently challenging. However, due to the COVID-19 pandemic, doing so is essential. Telecommuting is likely going to be the standard for the foreseeable future. As a result, having the best remote work technologies in place is increasingly critical.   With the right remote work technologies, you can eliminate obstacles, boost productivity, facilitate effective communication, and more. Your employees will become increasingly...

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