June 2020

The COVID-19 pandemic fundamentally altered daily life essentially across the board. Everyone had to adjust their lifestyle. From grocery shopping to working, it all required a change. And, as the situation calms and states begin to reopen, it’s time for a new adjustment; a shift toward the “new normal” is on the horizon.   But it isn’t just people who have to adapt. Companies also need to...

The COVID-19 pandemic created challenges many companies weren’t prepared to handle. However, as time passed, organizations adapted. They figured out how not only to remain productive but how to better serve their customers. Along the way, some powerful CX lessons were learned, some of which continue to provide value as companies prepare a return to more traditional approaches.   Here’s a look at CX lessons many companies...