How COVID-19 Is Redefining CX
How customers interact with companies is fundamentally changing due to COVID-19. Additionally, their customer experience (CX) expectations aren’t the same as they once were because of various shifts in sentiment and accessibility. Shelter-in-place orders prevent many people from heading to businesses for assistance, leaving them relying heavily on technology. Additionally, the percentage of the population that is struggling is increasing rapidly, changing the overall climate. Companies that...
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