April 2020

The COVID-19 outbreak is fundamentally altering the working world. Traditional contact center environments don’t allow for social distancing, making them less than ideal as the threat of coronavirus continues to loom. Additionally, shelter-in-place orders are increasingly common. As a result, much of the workforce has to stay home.   In harder hit areas, employees may fall ill. This could cause them to miss work, even if telecommuting...

The COVID-19 pandemic has rattled the world and captured the attention of the masses. Additionally, the coronavirus outbreak caused dramatic shifts in how people live and work. Stay-at-home orders are increasingly common, and getting access to certain products has become a daunting task.   In light of the COVID-19 outbreak, many companies are adjusting their customer experience (CX). After all, the landscape has changed. Businesses need to...