January 2020

While chatbots aren’t a new technology, they’ve only recently become a large part of the customer service landscape. Companies around the world embrace bots for their ability to handle everyday customer interactions without the need for human intervention.   Even if a chatbot can only give preprogrammed responses based on preset triggers, they are still impressive. Plus, they seemingly become more capable each day, especially with the...

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Keeping track of tech terminology is challenging. Many terms connect with one another and have a similar look or sound. User experience (UX) and customer experience (CX) fall in that category. And, while UX and CX are related, they represent incredibly different things.   What is UX?   UX typically refers to the mechanisms through which a user interacts with a digital product. This can include the visual design...

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