July 2019

01 Jul

When you implement VoIP, it is common to hope that there will never be a need to switch providers. However, if you aren’t completely satisfied with your service or otherwise feel that you aren’t getting enough from your provider, making a switch might seem like a smart move. While it is true that switching to a new VoIP provider is often a cumbersome task, it can...

01 Jul

Get a Strong UC Cloud SLA with These Best Practices

by Derek Roush

in Unified Communications

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A service-level agreement (SLA) is a critical part of any service-related business contract. They define crucial aspects of the arrangement. In the case of unified communications-as-a-service (UCaaS), an SLA could outline a variety of service conditions, including uptime minimums, time-to-repair standards, and other performance-related guarantees. Creating a strong UCaaS SLA can be a challenging and daunting task. Many providers offer basic service agreements, covering topics like...

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