When it comes to managing a unified communications (UC) solution, examining cloud-based options is a wise move. Not only is it often less expensive, but cloud-based UC systems are also highly scalable. Plus, these platforms are incredibly accessible, making them ideal for distributed teams and workers on the go.
But, before you make the switch, it is important to fully evaluate the cloud-based model to ensure it will meet your needs. With that in mind, here are three things to consider before you move your UC to the cloud.
In some cases, your on-premises UC platform has a cloud-based variant, allowing your employees to have the exact same experience when interacting with the solution. However, if that isn’t the case, then you need to review the potential impact of the changes, including how they affect productivity.
While many UC solutions are designed to be user-friendly, any change to the current experience automatically comes with a learning curve. By changing the tools, you are guaranteeing your users will have to familiarize themselves with a new system, and that comes with challenges.
Before making a move, make sure to communicate any potential changes users may encounter and have open discussions about their priorities and concerns before choosing a solution. This will help direct your decision-making, ensuring everyone ends up with a solution that allows them to complete their duties.
Being able to access multiple applications through a single interface is ideal, as it allows your employees to centralize their tasks. However, not every UC solution integrates seamlessly (if at all) with every other application in use.
As you evaluate cloud-based options, make sure to review integration capabilities as well as the solutions level of efficiency when integrated. This ensures you choose the best UC system for your needs based on the other applications that are involved.
Security should always be a concern whenever you evaluate a new technology, particularly one that could be handling sensitive or proprietary information. You need to have a viable solution available that will help mitigate the security risks associated with your applications as well as the data being transmitted. However, it is also vital that the security solution not disrupt the user experience to the point of causing frustration, or you won’t see the productivity increases you are likely hoping to gain.
To strike the right balance, you may need to evaluate multiple solutions to help determine their level of protection and impact to operations, allowing you to choose the one that best suits your environment and goals.
Ultimately, choosing a cloud-based UC solution can result in a variety of benefits, both in the areas of cost reduction and improved productivity. But, to make sure you achieve these results, it is critical that you evaluate options from the proper perspective, including the points made above.
By following that advice, you are well-positioned to have a successful deployment and full adoption, ensuring that your investment pays off.