Unified Communications

When enterprise-level collaboration first entered the market, it was largely piecemeal. Standalone services like phone, email, audio/video conferencing, chat and instant messaging weren’t bundled into single solutions. This led many companies to purchases a range of products as a means of getting each needed service. But, now, those solutions have changed.   Many standalone services began rolling out new features and tools, becoming more robust and comprehensive....

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When it comes to managing a unified communications (UC) solution, examining cloud-based options is a wise move. Not only is it often less expensive, but cloud-based UC systems are also highly scalable. Plus, these platforms are incredibly accessible, making them ideal for distributed teams and workers on the go.   But, before you make the switch, it is important to fully evaluate the cloud-based model to ensure...

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While many companies likely have a cloud adoption strategy for their data storage and application needs, when you’re considering transitioning your unified communications (UC) solution to the cloud, there are some extra points that need to be reviewed.   Traditionally, your UC system is a primary communications platform in your business, so experiencing issues with latency or stability are often harder to tolerate than they may be...

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Virtual reality (VR) and augmented reality (AR) technologies help users have a more immersive experience when interacting with compatible programs. Now, the technology has begun to enter the workplace thanks to VR and AR collaboration solutions designed to supplement other communication mechanisms.   While this version of the technology is relatively new, it does create an enhanced and more engaging overall experience. But, it can require software...

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When it comes to choosing a service for external communications, a cloud-based system is almost always best. These solutions exist outside of the internal network and are designed to cross network boundaries with ease. However, whether you should choose Unified Communications as a service (UCaaS) or Communications Platform as a service (CPaaS) depends on numerous factors, making the decision-making process less intuitive. To help you...

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The decision to upgrade any system is often a serious one. Not only will it take a certain amount of time and effort, but there is also typically a financial investment required to get an updated platform in place. Determining if an upgrade to your unified communications platform is needed generally involves several factors. To help you make that decision, here are some key points...

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Communication is an essential part of business. Over recent years, our ability to communicate in the workplace has increased significantly as unified communication (UC) solutions provide more comprehensive solutions that take advantage of a range of technology.   However, the rapid pace at which UC has advanced makes it challenging to ensure that the security measures in place are sufficient for the technology. In fact, attacks aimed...

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The process of choosing communication and collaboration solutions is fundamentally changing. Now, instead of reviewing requirements and picking singular solutions in areas like messaging or video conferencing, businesses are seeing offerings in unified communications and collaboration (UC&C) designed to bring everything together. Additionally, these solutions are positioned to work seamlessly with other applications and operating systems, increasing efficiency while lowering costs.   To help you see what...

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On November 10, 2015, Gil Press of Forbes Magazine wrote an article called Transform or Die: IDC's Top Technology Predictions for 2016. Based on IDC's research, Press commented on Hosted UC, saying "A significant portion of today’s IT suppliers will be acquired, merged, downsized, or significantly re-positioned. In this environment, enterprises will have to constantly monitor and assess the solutions offered by their suppliers and partners and be...

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With the enormous growth of the cloud and the many premise based phone system manufacturers still out there beating on every business door, it can be extremely difficult to sift through the rhetoric and find the right phone system that meets your needs and budget. There are endless choices of platforms and software to choose from. So, where do you begin? At VocalPoint we believe collaboration...

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