Voice Services

VoIP telephony has become increasingly popular with business, predominately for the technology’s low cost, rich feature set, and increased level of portability. However, the internet-based nature of the technology can leave it susceptible to hacking and fraud, both of which can be detrimental to your operations, reputation, and bottom line.   Premium route fraud, inbound toll-free abuse, black and grey routes, caller ID spoofing, and voicemail hacking...

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One of the reasons many companies choose to implement VoIP systems is the broad selection of features that come with these advanced systems. However, not every organization realizes that some of the included options create a unique opportunity: the ability to turn your VoIP solutions into a custom brand ambassador.   Audio branding can be incredibly powerful, giving you the ability to reinforce your brand through everything...

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Most companies rely heavily on their phone-based communication systems to conduct business, and many have taken the leap over to Voice over IP (VoIP), abandoning seemingly antiquated alternatives, like hardwired POTS lines, for good.   While making the transition to VoIP doesn’t seem challenging on the surface, largely because most businesses already have the basic network infrastructure to make it possible, there are certain points in every...

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In the end, your customers are the lifeblood of your business. That is why some many companies strive to provide them with the best experience possible. While the kind of phone system you chose to run doesn’t seem like it can have a significant impact on the quality of your customer service, it actually can.   With that in mind, here are a few ways that VoIP...

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Often, the decision to transition to a VoIP solution is a significant one. While adopting the technology can have substantial benefits for your business, the actual act of deploying the system is complex, regardless of the size of your company.   There are numerous steps between deciding to go VoIP and having a working solution, and failing to manage the deployment properly can lead to unnecessary headaches...

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Many businesses make the switch from traditional telephony to VoIP to gain access to advanced features that aren’t available on analog devices and experience substantial cost savings. But the new capabilities also bring on specific security risks that need to be addressed within your system.   Now, these threats shouldn’t be seen as a deterrent as they can largely be remedied with basic tools, some of which...

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When you are interested in selecting a hosted voice over IP (VoIP) system for your business, you may assume that all providers are created equally. In fact, many such offerings aren’t designed for large enterprises (generally consisting of 100+ employees), but for smaller companies looking for high-tech solutions. That means, unless you shop around or work with a knowledgeable consulting firm, you might miss out...

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    Matthews Buses first approached us at VocalPoint Consulting when they were trying to get a handle on their telecom spend. As a successful business, they have multiple locations throughout New York, The Carolinas, and Florida. Unfortunately, after years of operation the variety of tacked on telecom services and fees had created a lot of confusion within their staff. Employees were having trouble discerning which services...

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