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Network Services

Often, the decision to transition to a VoIP solution is a significant one. While adopting the technology can have substantial benefits for your business, the actual act of deploying the system is complex, regardless of the size of your company.   There are numerous steps between deciding to go VoIP and having a working solution, and failing to manage the deployment properly can lead to unnecessary headaches...

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Many businesses make the switch from traditional telephony to VoIP to gain access to advanced features that aren’t available on analog devices and experience substantial cost savings. But the new capabilities also bring on specific security risks that need to be addressed within your system.   Now, these threats shouldn’t be seen as a deterrent as they can largely be remedied with basic tools, some of which...

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When you are interested in selecting a hosted voice over IP (VoIP) system for your business, you may assume that all providers are created equally. In fact, many such offerings aren’t designed for large enterprises (generally consisting of 100+ employees), but for smaller companies looking for high-tech solutions. That means, unless you shop around or work with a knowledgeable consulting firm, you might miss out...

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Low unemployment amongst tech professionals has left companies scrambling to get the candidates they need. As these unfilled tech jobs sit vacant, it hurts the bottom line of businesses who have had to put projects on the backburner until the spots are filled, and negatively affects the overall economy. And it appears the problem is only going to get worse.   While IT pros have historically been...

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  On the morning of October 21 st , many smartphones were quieter than usual. Instead of lighting up with notifications from sites like Twitter, or streaming music via Spotify, a distributed denial of service attack (DDoS) took them down throughout the East Coast.   How were so many sites hit simultaneously? It’s simple. A single attack on Dyn, one of the largest internet management businesses in the United States, brought...

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    Matthews Buses first approached us at VocalPoint Consulting when they were trying to get a handle on their telecom spend. As a successful business, they have multiple locations throughout New York, The Carolinas, and Florida. Unfortunately, after years of operation the variety of tacked on telecom services and fees had created a lot of confusion within their staff. Employees were having trouble discerning which services...

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