Author: Derek Roush

In the world of IT, compliance is one of the most important activities on the agenda. Ensuring the security of technology assets is critical, particularly when sensitive data is involved, and identity management plays a substantial role when it comes to providing the right people with access.   Ultimately, making sure that the company stays compliant, especially in regulation-heavy industries like healthcare, is a must. And cloud...

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When enterprise-level collaboration first entered the market, it was largely piecemeal. Standalone services like phone, email, audio/video conferencing, chat and instant messaging weren’t bundled into single solutions. This led many companies to purchases a range of products as a means of getting each needed service. But, now, those solutions have changed.   Many standalone services began rolling out new features and tools, becoming more robust and comprehensive....

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Most companies rely heavily on their phone-based communication systems to conduct business, and many have taken the leap over to Voice over IP (VoIP), abandoning seemingly antiquated alternatives, like hardwired POTS lines, for good.   While making the transition to VoIP doesn’t seem challenging on the surface, largely because most businesses already have the basic network infrastructure to make it possible, there are certain points in every...

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When it comes to managing a unified communications (UC) solution, examining cloud-based options is a wise move. Not only is it often less expensive, but cloud-based UC systems are also highly scalable. Plus, these platforms are incredibly accessible, making them ideal for distributed teams and workers on the go.   But, before you make the switch, it is important to fully evaluate the cloud-based model to ensure...

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Often, the decision to transition to a VoIP solution is a significant one. While adopting the technology can have substantial benefits for your business, the actual act of deploying the system is complex, regardless of the size of your company.   There are numerous steps between deciding to go VoIP and having a working solution, and failing to manage the deployment properly can lead to unnecessary headaches...

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Virtual reality (VR) and augmented reality (AR) technologies help users have a more immersive experience when interacting with compatible programs. Now, the technology has begun to enter the workplace thanks to VR and AR collaboration solutions designed to supplement other communication mechanisms.   While this version of the technology is relatively new, it does create an enhanced and more engaging overall experience. But, it can require software...

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When you are interested in selecting a hosted voice over IP (VoIP) system for your business, you may assume that all providers are created equally. In fact, many such offerings aren’t designed for large enterprises (generally consisting of 100+ employees), but for smaller companies looking for high-tech solutions. That means, unless you shop around or work with a knowledgeable consulting firm, you might miss out...

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When it comes to choosing a service for external communications, a cloud-based system is almost always best. These solutions exist outside of the internal network and are designed to cross network boundaries with ease. However, whether you should choose Unified Communications as a service (UCaaS) or Communications Platform as a service (CPaaS) depends on numerous factors, making the decision-making process less intuitive. To help you...

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The decision to upgrade any system is often a serious one. Not only will it take a certain amount of time and effort, but there is also typically a financial investment required to get an updated platform in place. Determining if an upgrade to your unified communications platform is needed generally involves several factors. To help you make that decision, here are some key points...

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Communication is an essential part of business. Over recent years, our ability to communicate in the workplace has increased significantly as unified communication (UC) solutions provide more comprehensive solutions that take advantage of a range of technology.   However, the rapid pace at which UC has advanced makes it challenging to ensure that the security measures in place are sufficient for the technology. In fact, attacks aimed...

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